Template:Incident
Summary[edit source]
A brief, factual description of what went wrong, written so that someone unfamiliar with the system can understand the issue in 2–3 sentences.
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Impact[edit source]
- What was blocked or degraded
- Who or what was affected
- Whether workarounds existed
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Timeline[edit source]
- YYYY-MM-DD HH:MM – Initial symptom observed
- YYYY-MM-DD HH:MM – Key diagnostic step
- YYYY-MM-DD HH:MM – Mitigation attempt
- YYYY-MM-DD HH:MM – Investigation paused or resolved
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Technical Context[edit source]
- System / Component:
- Versions:
- Environment: (local, server, cloud, mixed)
- Relevant configuration:
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Root Cause[edit source]
A concise explanation of the underlying cause. Avoid blame; focus on system behavior, configuration gaps, or missing assumptions.
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Resolution Status[edit source]
- Status: Open / Mitigated / Resolved / Deferred
- Resolution summary: (If resolved or partially resolved)
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Follow-Up Actions[edit source]
- [ ] Concrete action item
- [ ] Configuration change
- [ ] Documentation update
- [ ] Automation or monitoring improvement
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Notes[edit source]
Optional section for:
- Contributing factors
- Contextual constraints
- Human or organizational factors
- Links to related incidents
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